International Customer Service Executive

International Customer Service executive - Voice -Bangalore

Experience: 12 Years : 5.5 LPA || 2 to 5 years: 7 LPA

Shift: Rotational Shifts | Rotational Week Offs

Eligibility:

Graduate with Experience in Customer Service - Voice/Chat/ Emailwith International customers

Excellent Communication Skills

Key responsibilities::

* Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

* Walk customers/ Provide navigational support on self service portal

* Place outbound calls to customers when required in line with Client / Company guidelines

* Work productively whilst maintaining exceptional call/data quality standards in line with targets

* Contribute to the team through open and regular communication with peers / supervisors

* Adhere to all company or departmental policies and procedures (personnel and operational)