Gaming Specialist
Job description
Roles & Responsibilities
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
- Exceed expectations on conversation quality, timeliness of responses and overall customer experience.
- Assist customers with urgent needs and guide them to the best solutions based on their preferences and requests.
- Build out customer knowledge bases to speed up and improve future replies.
- Provides solutions and resolution resources for customer's problems.
- Be accountable and responsible for the work you have to do
- Be proactive on sharing best practice and learning but also asking for help when needed.
- Be able to perform un-biased needs assessment and design activities or projects.
- Be a strong facilitator and proactively take any chance to develop your skills whenever possible
Preferred candidate profile
- Fresher graduates with interest in gaming are eligible to apply
- Minimum 1 year of Gaming Experience with Customer Service
- People with Gaming exposure and experience are preferred
- Excellent English language skills
- Flexibility and ability to improvise and adapt to new situations
- UG/Graduates can apply.
- Excellent communication skills
- Should be comfortable working in 24*7 Working Environment
- Rotational shifts & Rotational week offs
Perks and Benefits
- Salary range- 3.2 LPA - 4.0 LPA
- Pick and Drop facilities.
- Medicare Facility(free online consultation with Doc)
- Medical Insurance
- Life Insurance
- Salary Range- To be confirm
