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International Chat support

2-7 Years
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  • Posted a month ago
  • Over 100 applicants
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Job Description

Job Summary:

We are seeking a customer-focused Chat Support Executive to handle credit card-related queries through live chat. The role demands strong written communication skills, high typing speed, and the ability to multitask in a dynamic support environment.

Key Responsibilities:

  • Handle customer queries related to credit cards via live chat platforms
  • Assist customers with billing, disputes, applications, rewards, and more
  • Deliver prompt and effective first-contact resolution
  • Work efficiently across dual chat platforms while maintaining quality
  • Follow support scripts, guidelines, and escalation protocols as needed

Key Requirements:

International chat support, Mobile messaging support, Written communication, Typing speed (55+ WPM with 90% accuracy), Multitasking, Troubleshooting, Night shift availability

Job Highlights:

5 days working, Fixed weekend off, Night shifts, Customer-first support approach

More Info

About Company

Incorporated in 2006, Black and White Business solutions Pvt Ltd has gradually developed today into a leading provider of manpower for some of the fortune 500 companies for their junior/ middle / senior and executive requirements. At Black and White Business Solutions, our sole job is to find individuals who are driven to succeed, and match them with companies that know how to reward success.Considered one of the top recruitment firms in Bangalore. We are the pioneer of organized recruitment services in India. Over the years we have played the role as preferred recruitment partners to multinationals and leading Indian businesses which enabled us to emerge as the leading recruitment brand nationally. We follow 360 degree holistic view of a candidate’s qualification, experience and most important personality traits. We boast on the fact that we and have helped careers of over thousands of professionals through our work. Devoted to both clients and candidates, we power the world of work.

Job ID: 122722087