International Chat Process

We are seeking a highly customer-focused individual for the International Chat Process role at KVC Consultants Ltd. In this position, you will be responsible for providing splendid customer service in a friendly and courteous manner through chat, promptly addressing inquiries, and ensuring immediate resolution of customer concerns in a 24/7 environment.

Roles and responsibilities :

• Provide splendid customer services to customers in a friendly and courteous manner at all times via chat.
• Adhere strictly to quality and compliance guidelines in all interactions.
• Demonstrate the ability to make quick decisions and respond to customer inquiries promptly, ensuring all concerns are resolved immediately.
• Work effectively in a 24/7 environment, including rotational shifts.

Skills Requirement:

• Strong interpersonal, communication, and listening skills.
• Must possess excellent verbal communication skills, in addition to strong written communication for chat interactions.
• Proven customer service background.
• Ability to handle multiple chat conversations simultaneously while maintaining high service quality.
• Problem-solving skills to address customer issues effectively and efficiently.

Qualification:

• Graduates and Undergraduates are eligible.
• Full-time Degree students are not eligible; only distance course students will be considered.