This is a remote position.
mail:- [Confidential Information]
telecaller job involves making outbound or handling inbound calls to promote products/services, generate leads, gather feedback, and provide customer support. Key responsibilities include explaining offerings, converting prospects, maintaining customer records in a CRM system, resolving issues, and meeting sales targets. Essential skills are strong communication, persuasion, active listening, patience, and proficiency with basic computer programs.
Key ResponsibilitiesSales & Lead Generation:Make outbound calls to prospects to explain products or services, generate interest, and convert them into customers. Customer Service:Handle inbound calls to address customer inquiries, resolve complaints, and provide solutions. Data Management:Maintain accurate records of customer interactions, update customer databases, and generate reports on sales and activities. Follow-up:Follow up on leads and existing customers to ensure satisfaction and to encourage repeat business. Compliance:Adhere to telecalling scripts and company policies, while also staying informed about product knowledge and industry trends. Market Research:Conduct market research to understand customer needs and trends, which can help improve offerings. Essential Skills & QualificationsCommunication Skills:Excellent verbal and written communication skills are vital for engaging customers effectively. Persuasion:The ability to persuade customers and handle objections confidently to drive sales. Active Listening:Paying close attention to customer concerns to build trust and provide appropriate solutions. Patience & Professionalism:The ability to remain calm and professional, especially when dealing with rejections or stressful situations. Technical Proficiency:Basic computer skills and familiarity with CRM software and telephone systems are beneficial. Goal-Oriented:A strong desire and ability to meet or exceed daily/weekly call targets and sales goals. Education:A high school diploma or equivalent is often the minimum requirement, with a degree in a related field being an advantage.
