Job Description
International Sales & Business Development
Job Description
Grainville India is a fast-growing rice processing and export company. Supplying premium Indian rice to buyers across the Middle East, Africa, Europe, USA, and other global markets.
We are looking for a
Telecalling / Customer Support Executive who will support our international sales team through
calling, follow-ups, customer coordination, and CRM updates. This is a
non-target-based role, focused on communication, coordination, and supportnot direct sales closure.
Role Summary
- Handle outbound and inbound calls with international buyers and prospects
- Support sales and export teams through regular follow-ups and customer coordination
- Act as a communication bridge between buyers, sales team, and internal departments
- Maintain accurate customer records and call updates in CRM
Industry & Role Details
- Industry: Rice Export / Food Processing / Agro Commodities
- Functional Area: Customer Support / Sales Support
Requirements
Key Responsibilities
- International B2B sales calls to overseas buyers (importers, distributors, wholesalers).
- Lead generation and order conversion for rice export products.
- Follow-up with international buyers via calls, WhatsApp, and email.
- Explain rice varieties, specifications, packaging options, pricing, payment terms, and shipment details.
- Maintain and update Zoho CRM with leads, follow-ups, and buyer communication.
- Prepare and manage Excel sheets for buyer database, sales pipeline, and lead tracking.
- Coordinate with shipping lines, freight forwarders, inspection agencies, and internal teams.
- Handle buyers across multiple international time zones.
- Ensure accurate reporting, follow-ups, and sales documentation.
Candidate Profile
- Experience in international
- sales / export sales of rice or food/agro commodities (mandatory).
- Strong English communication skills (spoken and written).
- Comfortable with cold calling and proactive sales outreach.
- Working knowledge of Zoho CRM, MS Excel, and export sales processes.
- Experience dealing with importers, distributors, traders, and wholesalers.
- Target-driven, disciplined, and detail-oriented.
Industry & Role Details
- Industry: Food Processing / Rice Export / Agro Commodities
- Functional Area: Sales / Business Development
- Role Category: International Sales Executive
- Employment Type: Full Time, Permanent
Why Join Grainville India
- Growing export-focused organization
- Direct exposure to global buyers and markets
- Competitive salary+ incentives/ Long-term growth for high performer
Benefits
Employee Benefits
- Salary Growth
- Career Growth
- Paid Leave
- Medical Benefits
- Provident Fund (PF)
- Leave Encashment
For Quick Response
Mobile: +91 92203 41005
Email : [Confidential Information]
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