Description
We are seeking an International BPO representative to join our dynamic team in Mumbai India. The ideal candidate will be responsible for providing exceptional customer service to our international clients and supporting their needs through effective communication and problem-solving.
Responsibilities
- Handle customer inquiries and provide information on products and services.
- Resolve customer complaints in a professional and timely manner.
- Maintain customer records and document interactions accurately.
- Collaborate with team members to improve customer service processes.
- Provide feedback on recurring issues to help improve service delivery.
Skills and Qualifications
- Excellent communication skills in English (spoken and written).
- Strong problem-solving abilities.
- Proficiency in using computers and familiarity with CRM software.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Strong interpersonal skills and a team-oriented attitude.
