International BPO

Key Deliverables:

• Manage inbound/outbound calls and live chat for query resolution
• Deliver customer support with professionalism and empathy
• Document all interactions and follow escalation protocols
• Meet quality, productivity, and satisfaction benchmarks

Role Responsibilities:

• Resolve issues using CRM tools like Zendesk or Salesforce
• Provide omnichannel support across email, voice, and chat
• Adhere to workflows, compliance, and customer service standards
• Work in rotational shifts under high-pressure environments