International Banking Voice Process

Key Responsibilities:

• Handle inbound and outbound voice calls for international banking customers
• Assist customers with queries related to banking products, services, transactions, and account information
• Resolve complaints and provide appropriate solutions in a timely manner
• Maintain customer satisfaction while complying with internal policies and international banking standards
• Accurately document customer interactions and follow up where necessary

Qualifications & Skills:

• Graduation not required
• Excellent communication skills in English (verbal and written)
• Strong interpersonal and problem-solving skills
• Prior experience in a voice-based customer service role (banking experience is a plus)
• Willingness to work in night shifts or rotational shifts