Internal Project Manager, Customer Project Management - Radiology Informatics

Job Description

Your role:

• Prepare KPI reports for North America Implementation by collecting, analyzing, and manipulating data coordinating trending and root cause analysis and tracking mitigations. KPIs include metrics for go-live readiness, implementation quality, go-live success, cycle time, and labor efficiency

• Manage the Go-Live Readiness process by scheduling readiness assessments, following up on u201Cnot mets,u201D preparing readiness performance reports, and coordinating continuous improvement efforts.

• Manage the Go-Live Approval process and calendar, maintaining the master file with dates, resource assignments, and software versions ensuring compliance and preparing standard reports.

• Monitor time-writing compliance and utilization reporting, including follow-up with non-compliant staff.

• Support project teams in using project mgt. tools (e.g., Smartsheet, SharePoint, SFDC), including license support, project and customer folder creation, and improving data hygiene in pre-sales and project records.

• Develop and manage balanced scorecard dashboards for project/go-live health and success tracking.

• Support ad-hoc analysis and reporting, including performance deep dives.

You're the right fit if:

• You are a strong analyst and an advanced Excel user with command of formulas for conditional logic, data lookup/retrieval, manipulation, and tables. VBA/macros experience is a plus. Familiarity with tools like Smartsheet, SharePoint, and SFDC is preferred.

• You have 3+ years of experience in roles as an internal project manager and/or analyst. Prior experience with KPI reporting is a bonus.

• You are a highly organized and proactive team player with strong interpersonal skills, capable of balancing execution with maintaining effective relationships with busy, customer-facing PMs.

• You have excellent verbal and written communication skills and take clear, actionable notes.

• You are a problem solver passionate about continuous process improvement. You have a Bacheloru2019s degree in a relevant field (or equivalent experience)

• You are willing to work flexible hours to maintain sufficient overlap with the North American team. You would be available for meetings and email until noon Eastern Time three days a week (with breaks)

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .u00A0

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the companyu2019s facilities.
Field roles are most effectively done outside of the companyu2019s main facilities, generally at the customersu2019 or suppliersu2019 locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If youu2019re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .