Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Role Overview
The
Portfolio Manager plays a strategic and operational role within Adobe Consulting, overseeing a portfolio of customer engagements to ensure successful delivery, customer satisfaction, revenue optimization, and resource alignment. The role acts as the
single point of contact for customers and orchestrates crossfunctional collaboration across Delivery Managers, RMO, PSS, CSM, TAM, Engineering, and Consulting Leadership.
This position directly contributes to improving backlog health, utilization, booktobill, margin, and longterm customer value. [Portfolio Manager | SharePoint]
Key Responsibilities
- Customer & Engagement Management
- Lead project initiation, planning, staffing, execution, and closure across your portfolio.
- Serve as the primary customer interface for Consulting delivery.
- Reengage stale projects, ensure timely reporting for active engagements, and align stakeholders across Support, ADLS (Training), PM, Product Marketing, and Engineering. [Portfolio Manager | SharePoint]
- Portfolio & Delivery Governance
- Maintain an accurate consulting backlog and improve overall visibility to Delivery Managers.
- Track and report progress across engagements; drive predictable outcomes and mitigate risks.
- Strengthen revenue linearity, booktobill ratio, and utilization across the portfolio. [Portfolio Manager | SharePoint]
- Resource & Capacity Planning
- Forecast resource needs and anticipate demand for specialized Adobe experts.
- Partner with RMO on staffing decisions, requests, assignments, and onboarding.
- Ensure resource schedules and hours are up to date within DPO Planner. [Portfolio Manager | SharePoint]
- Financial & Operational Excellence
- Drive margin improvements through optimized staffing and project planning.
- Identify upsell and followon engagement opportunities in partnership with PSS and Account Teams.
- Support leadership with delivery dashboards, risk logs, escalations, and customer roadmap discussions. [Portfolio Manager | SharePoint]
- Stakeholder Collaboration
- Engage with Consultants for delivery updates, risks, and project changes.
- Partner closely with CSM and TAM teams to align on customer success outcomes.
- Collaborate with Delivery Leaders and crossfunctional teams to ensure highquality execution aligned with Adobe Consulting best practices. [Portfolio Manager | SharePoint]
Experience
Required Qualifications
- Typically 10+ years of experience in Program/Portfolio/Project Management roles.
- Demonstrated experience managing multimilliondollar digital transformation programs.
- Background in Adobe Experience Cloudbased engagements strongly preferred.
Technical Skills
- Familiarity with Adobe Experience Cloud products and delivery methodologies.
- Understanding of resourcing models (onshore/offshore), backlog management, and delivery KPIs.
- Strong analytical capability to interpret metrics and drive datainformed decisions.
Leadership & Interpersonal Skills
- Ability to influence multiple crossfunctional teams and manage complex stakeholder expectations.
- Excellent communication skills with senior executives and technical teams.
- Strong problemsolving, negotiation, and conflictresolution abilities.
Core Competencies
- Customer Leadership Ability to lead executivelevel discussions and maintain strong customer relationships.
- Delivery Excellence Ensures predictable, highquality outcomes across engagements.
- Strategic Planning Forecasts needs, identifies growth opportunities, and drives continuous improvement.
- Operational Discipline Skilled at managing financials, backlog, utilization, and portfolio dashboards.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [Confidential Information] or call (408) 536-3015.
