Job Description
Responsibilities
Handle outbound and inbound customer calls on behalf of the Symphony team.
Provide clear and accurate information about Symphony's products/services.
Assist customers with basic queries, product details, and service-related questions.
Record customer interactions, feedback, and follow-up requirements in the system.
Follow calling scripts and service guidelines provided by Symphony.
Ensure timely follow-ups with customers to close queries or gather required details.
Escalate complex issues to the appropriate Symphony support teams when needed.
Maintain professionalism, courtesy, and brand alignment during every interaction.
Achieve daily/weekly call and follow-up targets.
Requirements
Good verbal communication skills (English and local language).
Basic computer knowledge and ability to update CRM/call logs.
Customer-first attitude with polite and confident communication.
Prior Telecalling/customer Service Experience Preferred.
Ability to understand product information and explain it clearly to customers.
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