Intern

Job Title: (Customer Success - Intern) for AI-based SaaS Startup

Location: EasySLR, Gurgaon

Company Overview: EasySLR is an AI-first SaaS platform focused on systematic literature reviews. It provides features like AI-assisted study selection, intelligent data synthesis, transparent conflict resolution, comprehensive dashboard analytics, auto full-text retrieval, and customizable data extraction forms. These tools aim to make literature reviews faster, more accurate, and user-friendly, addressing the complex needs of systematic research innovatively and intuitively. The platform is designed by a team of experts with a strong background in building and scaling global products with a commitment to technological excellence and user-centric design.

Responsibilities:

• Serve as the go-to expert for complex customer queries and escalations.
• Develop and update knowledge base articles, FAQs, and internal documentation.
• Analyze support tickets to identify trends and areas for improvement.
• Ensure SLAs (Service Level Agreements) and response time targets are met.
• Collaborate with technical teams to address product-related queries.
• Evaluate customer feedback on our tools and software usability to drive product enhancements.
• Implement customer education strategies for better use of the EasySLR platform.

Requirements:

• 0-1+ years of experience in customer facing roles within a SAAS company.
• Strong communication skills.
• Familiarity with software support tools and proven ability to handle technical customer inquiries.
• Proficient in customer support tools and leveraging data for service improvements.
• Ability to work cross-functionally with engineering, product, and customer success teams.

We Offer:

• A dynamic work environment at the forefront of AI and technology.
• Competitive compensation and opportunities for professional growth.
• A culture fostering innovation, diversity, and work-life balance.