CRM or ticketing systems, Communication and collaboration platforms, Customer-service documentation, Excel or Google Sheets, Customer-support tools, Chat support, Email Support, Customer-support metrics

Analytical Skills, Communication Skills, customer satisfaction and support skills, digital customer acquisition tools and techniques

Client Support, Business Communication, Customer Service Operations, Ms Office Tools, enterprise workflows

office productivity tools, Personnel Management, Recruitment Coordination, employee lifecycle support, Employee Benefits concepts, Hr Policies, hr software