Inside Sales Specialist

Location: Kochi, Kerala, India

Employment Type: Full-time

Company Description

Ortez is a leading ERP company in India, specializing in delivering innovative hotel CRM solutions designed to automate business processes. By leveraging state-of-the-art technology, Ortez provides clients with cutting-edge solutions to enhance operational efficiency. The company is recognized for its commitment to empowering businesses with seamless and tailored automation tools. Ortez's dedication to excellence has made it a trusted partner for numerous organizations.

Role Description

This is a full-time on-site role for an Inside Sales Specialist located in Ernakulam. The Inside Sales Specialist will be responsible for lead generation, building and maintaining client relationships, and ensuring high customer satisfaction. The role involves regular communication with prospects and customers to understand their needs, provide solutions, and contribute to achieving sales targets. The selected candidate will play a vital role in customer service by addressing inquiries and resolving concerns promptly.

Qualifications

• Proficiency in Inside Sales and Lead Generation to drive business growth
• Strong focus on Customer Satisfaction and relationship building
• Excellent Communication and interpersonal skills
• Customer Service experience and client management capabilities
• Ability to work efficiently in an on-site setting
• Proactive approach with strong organizational and time management skills
• Relevant experience in sales or hospitality-related fields is a plus
• Bachelor's degree in Business, Marketing, or a related field

Key Responsibilities

Respond promptly to incoming sales inquiries via phone, email, chat, and CRM.

Qualify leads, understand customer needs, and articulate the value of our software solutions.

Schedule and support product demos with prospective clients.

Maintain accurate lead and pipeline data in CRM.

Coordinate with marketing and technical teams to follow up on requests and proposals.

Achieve or exceed monthly sales conversion targets and KPIs.

Prepare and deliver customer proposals and quotations.

Build long-term relationships with clients and provide excellent sales support.

Required Skills & Experience

Bachelor's degree in Business, Marketing, IT, or related field.

13 years of inside sales, B2B sales, SaaS sales, or customer sales experience.

Excellent communication skills (English preferred; Malayalam an advantage).

Strong phone presence, listening skills and customer-centric mindset.

Proficient with CRM tools and basic MS Office suite.

Target-driven, energetic, and self-motivated with a passion for technology solutions.

What We Offer

Competitive salary with performance incentives.

Opportunity to grow within a fast-paced tech company.

Training on ERP, CRM and hospitality solutions.

Collaborative environment with a professional team.

Exposure to clients across hospitality and MSME sectors.