Role Purpose
Build a qualified enterprise pipeline for ServiceNow services through research-led outreach, discovery conversations, and solution qualification.
This role is ideal for candidates transitioning from ITSM / service-desk platforms to enterprise workflow selling.
Key Responsibilities
- Identify & qualify mid-to-large enterprise accounts for ServiceNow services
- Prospect accounts in BFSI, Manufacturing, Telecom
- Conduct email, LinkedIn, and warm outbound outreach
Understand and qualify:
- ITSM / service-desk maturity
- SLA, case volume, operational pain points
- Decision-makers and buying structure
- Set up qualified meetings for senior sales/ leadership
- Maintain pipeline hygiene and follow-up discipline
- Coordinate with pre-sales and delivery teams for discovery inputs
Ideal Candidate Profile
- 24 years experience in inside sales / pre-sales / solution selling
- Strong preference for candidates from:
- ManageEngine
- Freshdesk
- Zoho (ITSM / Desk / Ops products)
- Exposure to ITSM, service desk, customer support platforms
- Comfortable speaking to IT Managers, Ops Heads, Support Leaders
- Curious, structured, and eager to grow into enterprise sales
Success Metrics
- Qualified opportunities created
- Discovery-to-meeting conversion
- Pipeline value supported
- Data quality & follow-up discipline
