Inside Sales Specialist

This position reports to the Senior Manager Service and is part of the Service Sales located in Bengaluru and will be an on-site role.

In this role, you will have the opportunity to:

• Act as the primary point of contact for all service contract-related queries, supporting customers with commercial requests and issue resolution
• Own end-to-end service contract processes including quoting, negotiation, PO processing, renewals, and system updates
• Collaborate with internal stakeholders to develop proposals and negotiate service agreements with key accounts
• Identify and drive service revenue opportunities by increasing service product penetration through a customer-focused approach
• Support development and execution of service business strategies by identifying growth opportunities and converting them into revenue streams
• Track and monitor key service commercial KPIs, highlighting gaps and driving continuous improvement initiatives
• Measure and report key service marke
  ting KPIs in periodic reviews

The essential requirements of the job include:

• Bachelor's or Master's degree in Business, Life Sciences, or related field
• Minimum 3+ years of experience in inside sales, contract management, or customer-facing commercial roles
• Experience in managing service contracts, including quoting, renewals, and order processing
• Proficiency in Microsoft Office tools, including advanced use of Excel and PowerPoint
• Experience working with CRM/ERP systems for sales tracking and contract management

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel up to 10%, primarily within location as required

It would be a plus if you also possess previous experience in:

• Contract management within a structured service environment
• Exposure to the Life Sciences or healthcare industry