Company Description Elytespark is an edtech company delivering innovative, industry-aligned learning solutions for a global audience. Through a strategic partnership with IBM, Elytespark offers cutting-edge programs designed to prepare learners for real-world careers and emerging technologies. The organization focuses on bridging the gap between education and industry needs, helping individuals build relevant, future-ready skills. With a mission to Ignite Elite Minds, Elytespark emphasizes high-quality content, practical learning experiences, and strong learner support.
Role Description The Inside Sales Representative at Elytespark is a full-time, on-site role based in Bengaluru. This role involves managing the entire sales cycle, including prospecting, qualifying leads, conducting product presentations, and closing enrollments for Elytespark's learning programs. The Inside Sales Representative will handle inbound and outbound calls, respond to inquiries, maintain accurate records in the CRM, and follow up with prospective learners to drive conversions. Day-to-day responsibilities include building strong relationships with prospective and existing learners, understanding their needs, recommending suitable programs, and supporting them through the decision-making process. The role also requires collaboration with marketing and academic teams to refine messaging, share feedback from learners, and meet or exceed sales and customer satisfaction targets.
Qualifications
- Strong Inside Sales and Lead Generation skills, including experience managing a sales pipeline and converting inquiries into enrollments.
- Demonstrated focus on Customer Service and Customer Satisfaction, with the ability to build trust, address concerns, and provide clear, empathetic communication.
- Experience in Account Management, including maintaining ongoing relationships, tracking learner progress, and identifying upselling or cross-selling opportunities.
- Excellent spoken and written communication skills in English; proficiency in additional regional languages is an advantage.
- Comfort working with CRM systems, sales tools, and basic productivity software (e.g., spreadsheets, presentations, email).
- Proven ability to work towards sales targets, analyze performance metrics, and adapt strategies to improve results.
- Bachelor's degree in business, marketing, or a related field, or equivalent practical experience in inside sales.
- Prior experience in edtech, education services, or technology-related sales is preferred but not mandatory.
