Inside Sales Representative

Company Description Claritel.ai (Claritel Communications Pvt Ltd), headquartered in Bengaluru, is a deep-tech, AI-driven company transforming the contact center and customer experience (CX) space. The organization builds intelligent, cloud-based communication solutions using Artificial Intelligence, Machine Learning, and Large Language Models (LLMs) to help enterprises engage, convert, and retain customers at scale. Its AI-engineered platform orchestrates customer journeys across multiple touchpoints, supports billions of personalized interactions, and offers a comprehensive view of the customer lifecycle. Claritel.ai delivers cloud-hosted contact center solutions, advanced telephony, agentic AI software, and intelligent bots, enabling businesses to modernize customer engagement through scalable, data-driven automation.

Role Description This is a full-time, hybrid Inside Sales Representative role based in Mumbai/Noida, with some flexibility for work from home. The Inside Sales Representative will proactively engage prospective customers through calls, emails, and virtual meetings to generate qualified leads and build a strong sales pipeline. The role involves understanding Claritel.ai's solutions, presenting value propositions, conducting product demos in coordination with the sales team, and following up on inbound and outbound leads. The individual will collaborate with account managers to support deal closure, maintain accurate records in CRM systems, and provide responsive customer service throughout the pre-sales cycle. Day-to-day responsibilities also include nurturing relationships with key stakeholders, gathering feedback from prospects, and contributing to continuous improvement of sales processes and customer experience.

Qualifications

• Demonstrated Inside Sales experience, including managing a sales pipeline and meeting targets.
• Strong skills in Customer Service and Customer Satisfaction, with a focus on building trust and long-term relationships.
• Proven ability in Lead Generation, prospecting, and qualification of opportunities in B2B or technology-driven environments.
• Experience in Account Management, including supporting renewals, upsell opportunities, and post-sales coordination.
• Excellent verbal and written communication skills, with confident phone and video presence.
• Comfort with CRM tools, sales engagement platforms, and basic data analysis of sales metrics.
• Ability to work effectively in a hybrid setup, collaborate with cross-functional teams, and manage time independently.
• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
• Background in SaaS, cloud communications, or AI-driven products is an advantage.