We're Hiring! Join a Purpose-Driven Team
At iDare, we are more than just a companywe are a movement. Our mission is to empower individuals to recognize, prevent, cope with, and fight against abuse. As India's first holistic and intersectional mobile application, we prioritize creating a safe, supportive environment where healing and wellness can thrive.
We're seeking a self-motivated, compassionate Assistant Mananger - Inside Sales/Customer Relationship to independently manage the CRM lifecycle and empower the telemarketing team to proactively engage customers through expert guidance and mentoring.
Responsibilities:
1.CRM & Funnel Ownership
- Own and manage the complete lead funnel: inquiry engagement scheduling conversion follow-up
- Define and track funnel stages, SLAs, and response benchmarks
- Ensure consistent handling of leads across services
2.Lead Performance & Analytics
- Track lead sources (Meta, Google, website, partnerships, referrals, events)
- Analyse conversion rates, drop-offs, and response timelines
- Share regular reports and insights with marketing and leadership
3.Team Leadership & Coordination
- Manage and coach the Response & Engagement team
- Set call/chat quality standards, scripts, and follow-up protocols
- Coordinate with therapists, counsellors, legal experts, marketing and operations teams
4.CRM Systems & Data Governance
- Ensure accurate lead tagging, segmentation, and documentation
- Work with CRM Admin/Tech to maintain automations and integrations
- Maintain clean, compliant, and reliable CRM data
5.CRM Process Improvement
- Identify gaps in lead handling and user experience
- Implement automation, re-engagement flows, and process optimisations
- Support scaling of lead volume without compromising quality
- Regular quality checks of the response team & monitoring
Requirements:
- Bachelor/master's degree in marketing or a related field; CRM certifications are valued.
- 36 years of experience in CRM, sales operations, customer success, or lead management. preferably in service sector
- Proficiency with CRM tools and platforms; strong data hygiene and governance practices.
- Data-driven mindset paired with empathetic, customer-focused communication.
- Excellent written and verbal communication; proven ability to collaborate cross-functionally.
- Hands-on experience in team leadership, mentoring, and coaching.
- Demonstrated leadership, problem-solving, and decision-making abilities in fast-paced environments.
- Proactive, adaptable, and solutions-focused with a strong sense of ownership and accountability.
Why Join Us:
- Opportunity to work in a dynamic and innovative environment.
- Competitive salary and benefits package.
- Room for growth and professional development.
- Joining a team dedicated to making a positive difference in society, where you'll have the chance to pioneer innovative solutions in addressing and combating abuse.
If you're looking to be part of something meaningful, to work in a supportive and inclusive environment, and to make a tangible impact on society, then iDare is the place for you. Join us in our mission to build a safer and healthier world for all.
