Job Description
Role Overview
The Inside Sales Intern will support and learn from the inside sales operations team, working at the intersection of communication, data, and retail performance. This role is designed for a smart, driven individual who can spot upselling opportunities, communicate persuasively with customers, build trust with store managers, and deliver structured gap reports to the Sales Head complete with actionable solutions.
What You'll Do
- Upselling & Customer Communication: Identify and act on upselling opportunities across inbound and outbound customers interactions recommending add-ons, upgrades, or financing options with confidence.
- Stakeholder Communication: Engage customers at key touchpoints with clear, persuasive communication tailored to their needs and buying stage.
- Store Manager Coordination: Collaborate closely with store managers to understand on-ground sales challenges, track store-level performance, and support day-to-day lead handling.
- Reporting to Sales Head: Prepare and present weekly/monthly performance reports to the Sales Head, clearly highlighting gaps in lead conversion, follow-up rates, and customer engagement.
- Gap Analysis with Solutions: Go beyond identifying gaps propose structured solutions, corrective actions, and follow through on their implementation with the store teams.
- CRM & Data Hygiene: Maintain accurate CRM entries, lead logs, and pipeline data to support transparent reporting and team coordination.
- Learning & Growth: Observe and learn from experienced sales leads to develop a strong foundation in inside sales techniques, objection handling, and retail performance management.
Requirements
What We're Looking For
- A natural communicator who can upsell without being pushy empathetic, confident, and customer-first.
- Someone who can build genuine rapport with store managers and field teams, earning trust through consistency and follow-through.
- Analytical mindset with the ability to read sales data, spot trends, and translate insights into clear narratives for leadership.
- Proactive problem-solver who doesn't just flag issues but comes with solutions.
- Comfortable with CRM tools, spreadsheets, and reporting platforms; quick learner with a hands-on attitude.
- Ability to manage multiple stakeholders customers, store teams, and the Sales Head without dropping the ball.
Key Skills
- Upselling & persuasive communication
- Stakeholder management (store managers, sales head, cross-functional teams)
- Sales reporting, gap analysis, and solution framing
- CRM proficiency and data accuracy
- Structured thinking and presentation skills
Eligibility
- Final-year students or recent graduates in Business, Marketing, or related fields.
- 01 year of experience; prior internships in sales, retail, or customer-facing roles are a plus.
- Exposure to automobile, e-commerce, or retail environments is preferred but not required.
- High energy, high accountability, and a genuine desire to learn and contribute from day one.
Benefits
You'll get real exposure to inside sales operations at a fast-growing startup, work directly with store managers and senior leadership, own your reports, and make a measurable impact on how DriveX converts leads into loyal customers.
