Inside Sales Executive

Company Description toothsialigners by MakeO is a digital-first teeth alignment platform founded in 2018 by a team of experienced orthodontists. The company offers customers access to modern dental treatment solutions, including invisible aligners and braces, designed for convenience and effectiveness. MakeO operates with a strong clinical network of over 100 in-house orthodontists, dentists, and dermatologists, and more than 25 flagship experience centres across major metropolitan cities. In addition, the company collaborates with over 400 dental clinics, providing broad access to high-quality oral care. Candidates joining toothsialigners will be part of a growing, clinically driven, and customer-focused organization.
Role Description This is a full-time, on-site Inside Sales Executive role based in Mumbai. The Inside Sales Executive will handle incoming and outgoing calls, engage potential customers, explain product offerings, and guide them through the teeth alignment services. Responsibilities include generating and qualifying leads, following up on inquiries, maintaining accurate records in the CRM system, and working closely with the sales and clinical teams to schedule consultations. The role also involves providing clear information about treatment options, addressing customer questions, and ensuring a positive, professional experience throughout the sales cycle. Performance will be measured through lead conversion, customer satisfaction, and achievement of sales targets.
Qualifications

• Candidates should possess strong Inside Sales and Sales skills, with experience in meeting or exceeding targets.
• Candidates should possess effective Lead Generation skills, including prospecting, qualifying leads, and managing a sales pipeline.
• Candidates should possess excellent Communication skills, with clear spoken and written English and the ability to explain technical information simply.
• Candidates should possess solid Customer Service skills, demonstrating empathy, patience, and a customer-centric approach.
• Relevant experience in healthcare, dental, or consumer services sales is beneficial.
• Ability to work on-site in Mumbai, manage high call volumes, and use CRM or sales tools efficiently.
• Minimum of a bachelor's degree or equivalent practical experience in sales or related fields is preferred.
• Strong interpersonal skills, motivation to learn, and a results-oriented mindset.