Inside Sales Executive

Accountability & Responsibilities of Role:

• Make outbound calls to prospective customers from provided databases or marketing-generated leads.
• Understand customer needs and qualify leads to pitch appropriate products or services.
• Address objections and convert cold/warm leads into confirmed sales or scheduled follow-ups.
• Accurately document customer interactions and outcomes in the CRM system.
• Consistently meet or exceed daily, weekly, and monthly sales targets and performance KPIs.
• Conduct timely follow-ups through calls, emails, or messaging platforms to nurture leads and close deals.
• Ensure a high standard of customer service throughout the sales process to encourage satisfaction and retention.
• Stay informed on product features, promotions, industry trends, and competitor offerings.
• Cross-sell additional products or services based on customer needs and interest to maximize sales opportunities.

Position Requirements:

Educational Background:

• Bachelor's degree in business administration, Marketing, Communications, or a related field (preferred).

Work Experience:

• 1–5 years of experience in outbound calling, tele sales, or inside sales.
• Experience with CRM systems and sales tracking tools.
• Preferred exposure to B2C or B2B tele sales in industries such as telecom, education, finance, SaaS, or insurance.

Technical / Industry Skills:

• Strong communication, persuasion, and negotiation skills.
• Target-driven with a high level of self-motivation and resilience.