Inside Sales Executive

Key Responsibilities:

1. Student Acquisition (New Enrollments):

Inbound and Outbound Calling: Reach out to prospective leads and handle incoming

queries from students.

Consultative Sales Approach: Understand the academic and career goals of prospective

students and recommend suitable SSEI courses.

Academic Counseling: Provide accurate information about course content, certification

benefits, and career pathways.

Follow-ups: Systematically follow up with leads to drive course enrollments and assist

students in completing the admission process.

CRM Management: Maintain detailed and accurate records of all student interactions,

statuses, and next actions in Google Sheets and CRM.

2. Student Engagement (Existing Student Support):

Relationship Management: Act as a trusted point of contact for existing students,

addressing their queries and providing support throughout their learning journey.

Issue Resolution: Handle concerns related to classes, schedules, materials, and any

academic challenges, escalating where necessary to ensure quick resolution.

Retention & Upselling: Identify students who can benefit from additional SSEI courses and

assist them in enrolling for advanced learning opportunities.

Feedback Collection: Regularly gather feedback from students about their experience to

help improve SSEI's offerings and services.

3. General Responsibilities:

Quality Adherence: Follow communication protocols, call scripts, and maintain a high

standard of professionalism and empathy in all interactions.

Reporting: Provide daily updates to the Business Manager regarding new acquisitions,

engagement activities, feedback received, and unresolved issues.

Continuous Improvement: Participate actively in training sessions, skill development

programs, and quality enhancement initiatives organized by the QA Manager.

Requirements:

Proficiency in Hindi and English (spoken) is a must.

Basic knowledge of tele-calling tools (e.g., Exotel), CRM systems, and Google Sheets.

Strong listening, communication, and persuasion skills.

A student-first attitude: If you're satisfied, tell others. If not, tell us.

Ability to multitask, prioritize, and manage time effectively.

Positive attitude, adaptability, and a willingness to learn and grow.

Salary-40k in hand