Inside Sales Executive

Company Description

Kivavee Global Services is a growing company committed to adhering to global standards. We specialize in managing business process needs, allowing companies to concentrate on their core objectives. Our services include Business Process Management (BPM), Business Process Outsourcing (BPO), Customer Contact Centre Outsourcing, Finance and Accounting Outsourcing, and specialized Insurance Processing Services. Additionally, we offer IT Consulting, Product Technical Support, and Virtual Assistance, among other support services. Serving industries such as Travel and Transportation, Banking and Financial Services, Insurance, Healthcare, and the Public Sector, we ensure operational efficiency and high-quality customer engagement.

Job Description: Inside Sales Executive

Location: Remote / On-site

Experience: 13 years

Employment Type: Full-time / Contract

Job Overview:

Kivavee Global Services is looking for Telemarketing Agents who will be responsible for outbound and inbound calling, lead engagement, appointment setting, and closing qualified leads. The role requires strong communication skills, confidence on calls, and a target-driven mindset.

Key Responsibilities:

Calling & Customer Engagement

Make outbound calls to prospective customers using provided lead data

Handle inbound calls and respond to customer inquiries professionally

Clearly explain products and services to potential customers

Build rapport and maintain a positive customer experience

Lead Qualification & Follow-ups

Identify customer requirements and assess purchase intent

Qualify leads based on defined criteria

Conduct timely follow-ups via calls or messages

Update lead status and notes accurately in CRM or tracking tools

Appointment Setting

Schedule appointments or callbacks for interested prospects

Coordinate with internal teams for smooth lead handover

Ensure high appointment confirmation and attendance rates

Lead Closure & Target Achievement

Pitch offerings confidently and handle objections effectively

Close qualified leads where applicable

Meet daily and monthly calling and conversion targets

Reporting & Process Compliance

Maintain daily call logs and activity reports

Follow approved call scripts, SOPs, and compliance guidelines

Share regular performance updates with the reporting manager

Required Skills & Qualifications:

Excellent verbal communication skills (English required; regional languages preferred)

Strong persuasion and negotiation abilities

Ability to handle objections and rejection positively

Customer-focused and performance-oriented mindset

Basic knowledge of CRM systems or lead tracking tools

Preferred Qualifications:

Prior experience in telemarketing, telesales, or appointment setting

Experience in B2B or B2C calling environments

Fluency in Hindi, English, Telugu.