- Location: Remote (India-based)
- Work Model: 100% Remote
- Working Hours: US Hours
- Employment Type: Full-time, Permanent
KEY RESPONSIBILITIES
- Prospect & Qualify:Research target accounts (Fortune 1000 and mid-market US companies), conduct cold outreach via LinkedIn, email and phone, and qualify inbound leads to identify enterprise BPO opportunities
- Discovery & Needs Analysis:Lead discovery calls with operations and procurement leaders; understand their customer service, lead generation, and back-office processing pain points; map their current staffing and cost structure
- Solution Design & Proposal:Design customised BPO solutions combining inbound support, outbound services, lead generation, or technical support based on client needs; prepare compelling proposals with pricing, SLA commitments, and delivery timelines
- Negotiation & Closing:Negotiate contracts, manage deal terms, address stakeholder concerns, and close agreements typically valued at ($60K-600K+ USD) annually
- Relationship Management:Maintain ongoing communication with new clients post-signature; facilitate handoff to delivery/operations teams; identify upsell opportunities for additional service lines
- Sales Metrics & Reporting:Track pipeline in CRM (HubSpot), provide weekly forecast updates, maintain call/activity logs, and report monthly on new business generated, deal velocity, and revenue pipeline
- Market Intelligence:Identify market trends in BPO services, competitive positioning, and emerging client needs; provide feedback to leadership on market dynamics
Success Metrics:
- Minimum 8-10 qualified discovery calls per week
- Monthly new business target: $25K-30K USD
- Sales cycle closure: 45-75 days average
- Client acquisition cost ratio management
REQUIRED SKILLS & EXPERIENCE
- Experience:2-4 years selling B2B BPO services (combination of inbound support, outbound, lead generation, tech support, or contact center operations) to US enterprises
- Sales Skills:Proven track record closing deals; comfort with high-volume cold outreach (email, phone); strong discovery and consultative selling ability
- Industry Knowledge:Deep understanding of contact center operations, cost structures, SLAs, staffing models, and delivery metrics (AHT, FTE, FCR, CSAT); familiarity with outsourcing buyer psychology
- Communication:Fluent English with excellent verbal and written communication skills; ability to translate technical BPO concepts into business benefits for executive audiences
- CRM Proficiency:Demonstrated experience with Salesforce, HubSpot, or similar sales tools; ability to maintain accurate pipeline, forecast, and activity data
- Resilience & Persistence:Comfort with rejection and refusal; ability to move forward quickly from no answers; high activity tolerance
- US Market Knowledge:Familiarity with US enterprise buying cycles, business practices, and market terminology; ideally prior experience selling to or managing US clients
Nice-to-Have:
- Prior experience at a BPO company.
- Experience selling multiple service lines simultaneously
- Background in contact center operations or customer service delivery
- Exposure to sales methodologies (Sandler, SPIN Selling, Consultative Selling)
