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Time Hack Consulting

Inside Sales - Contact Centre Head

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  • Posted a month ago
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Job Description

Role Overview

We are looking for a Distribution Manager to own end-to-end sales execution for our loan products. This role will manage the entire telecalling sales team, drive disbursals, improve conversions, and ensure disciplined selling. The ideal candidate has hands-on experience in loan selling, fintech distribution, and managing telecallers, with strong control over daily numbers and execution.

Key Responsibilities

  • Own and manage the entire inside sales / telecalling team.
  • Drive loan disbursals, approval rates, and conversion metrics.
  • Structure sales operations including calling strategy, scripts, pitch, and daily targets.
  • Train and coach telecallers on loan products, eligibility, and objection handling.
  • Monitor call quality, conduct audits, and improve sales discipline.
  • Work closely with marketing to convert inbound leads into approved and disbursed loans.
  • Coordinate with product and ops teams to reduce funnel drop-offs.
  • Ensure correct selling and compliance with lender guidelines.

Required Experience & Skills

  • 6+ years of experience in fintech lending, loan distribution, or sales operations.
  • Proven experience managing telecalling / inside sales teams.
  • Strong understanding of loan products, approval logic, and disbursal processes.
  • Ability to drive teams on daily, weekly, and monthly targets.
  • Comfortable communicating in vernacular languages (Hindi mandatory; other regional languages a plus).
  • Strong people management, coaching, and execution skills.

What We're Looking For

  • Numbers-driven, execution-focused mindset.
  • Strong command over sales metrics and funnels.
  • Ability to work in fast-paced, high-pressure environments.
  • Clear communicator who can motivate and enforce discipline.

Skills: team management,sales,inside sales

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About Company

Job ID: 142252093