Role: Project Manager
Total Experience : 7-11 yrs ,Relevant 3+yrs
Role Summary:
The Project Manager will be responsible for leading the end-to-end delivery, management, and reporting of Customer & Internal Cloud and Technology infrastructure projects. This role focuses on setting up or transitioning new IT infrastructure, rather than IT service management or day-to-day operational support.
Duties & Responsibilities
- Project Governance: Produce and maintain essential project documentation, including Project Initiation Documents (PIDs), project plans, RAID logs, and progress and highlight reports.
- Resource Management: Manage project resources within a matrix management environment, ensuring optimal allocation and utilization.
- Risk & Issue Management: Identify and manage project risks and issues, implementing appropriate mitigation strategies to ensure successful project outcomes.
- Status Reporting: Regularly report on project status, progress against milestones, and any risks or issues.
- Change Management: Manage project-related change requests, ensuring all changes are documented and approved.
- Stakeholder Engagement: Liaise with customers, partners, and third-party suppliers to ensure alignment and collaboration across all project phases.
- Process Adherence: Ensure compliance with CST and corporate policies and procedures related to the project delivery process.
- Solution Design Support: Collaborate with the Cloud and Technology technical design team to facilitate the design and implementation of infrastructure solutions.
- Handover Management: Ensure a smooth and successful transition to operational and support teams for ongoing service delivery.
- Procurement Management: Oversee relevant procurement activities, ensuring timely and cost-effective acquisition of necessary resources.
- Commercial Management: Manage any commercial issues arising from changes in project deliverables or scope, in collaboration with account resources, the customer, and third-party organizations.
- Customer Sign-Off: Obtain customer sign-off at key project milestones to ensure satisfaction and alignment with project goals.
- Continuous Improvement: Contribute to the enhancement of NEC's Project Management Process by identifying and implementing continuous improvement initiatives.
- Strategic Contribution: Actively contribute to the long-term strategic objectives of NEC through project delivery excellence.
Required Knowledge and Experience
- Project Management Expertise: Proven experience in managing infrastructure projects related to cloud hosting, SaaS, technology upgrades, or software implementation.
- Technical Proficiency: Strong technical knowledge, with the ability to understand and articulate technical solutions to both technical and non-technical stakeholders.
- Leadership Skills: Demonstrable ability to lead and motivate cross-functional virtual or matrix project teams.
- Organizational Skills: Exceptional ability to plan, organize, and control all aspects of project delivery.
- Communication Skills: Excellent verbal and written communication skills, with strong presentation abilities for engaging external customers and partners.
- Resilience & Flexibility: High level of personal resilience and self-motivation, with the ability to manage multiple projects in a fast-paced, deadline-oriented environment.
- Travel Flexibility: Willingness to travel as required by business needs.
- Office Tools Proficiency: Advanced user of office automation applications (e.g., Word, Excel, MS Project).
Desired Knowledge and Experience
- Certifications: ITIL Service Management accreditation, PRINCE2 accreditation or experience with PRINCE2 principles.
- Technology Knowledge: Sound understanding of technology solutions and their application within government and corporate marketplaces, with experience in Windows/Linux server operating systems and core networking concepts.
