Job Summary:
We are seeking an experienced Infrastructure Manager to lead and manage end-to-end IT operations for an organization of approximately 600 employees. The role is responsible for Helpdesk operations, cloud infrastructure (Azure & AWS), on-premises VMware environments, and network infrastructure including switches and Meraki devices. The ideal candidate will combine strong technical expertise with hands-on leadership and operational excellence.
Key Responsibilities:
IT Operations & Helpdesk
- Manage and oversee IT Helpdesk operations supporting 600 users, ensuring SLAs are met.
- Lead, mentor, and develop a team of L1/L2/L3 support engineers.
- Define, implement, and improve incident, problem, and change management processes.
- Ensure high availability and performance of end-user systems (laptops, desktops, printers, peripherals).
- Manage IT asset lifecycle, inventory, and vendor coordination.
- Cloud Infrastructure (Azure & AWS)
- Administer and optimize Microsoft Azure and AWS EC2 & VPC environments.
- Ensure secure, scalable, and cost-effective cloud operations.
- Oversee backups, disaster recovery, and business continuity planning in cloud environments.
- Monitor performance, availability, and cloud cost optimization.
- On-Prem Infrastructure
- Manage VMware virtualization platforms (ESXi, vCenter).
- Ensure uptime, capacity planning, patching, and upgrades of on-prem servers.
- Handle storage, backup solutions, and DR for on-prem workloads.
Network & Security
- Manage enterprise network infrastructure including:
- Core and access switches
- Cisco Meraki switches and network devices
- Ensure secure network architecture, firewall rules, VPNs, and access control.
- Coordinate with security teams on vulnerability management, audits, and compliance.
- Implement and maintain IT security best practices.
Leadership & Stakeholder Management
- Act as a key point of contact between IT and business stakeholders.
- Prepare IT budgets, forecasts, and operational reports.
- Manage vendors, MSPs, and licensing agreements.
- Support IT strategy, digital transformation, and automation initiatives.
Technical Skills
Required Skills & Qualifications
- Strong experience managing Helpdesk operations at scale (500+ users).
- Hands-on experience with:
- Azure (VMs, networking, identity, monitoring)
- AWS EC2 and VPC
- VMware (ESXi, vCenter)
- Enterprise networking and switching
- Meraki dashboard and devices
- Good understanding of IT security, backups, DR, and compliance.
Professional & Leadership Skills
- Proven ability to lead and manage IT teams.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Experience working with SLAs, KPIs, and ITIL-based processes.
Preferred Qualifications:
- Bachelor's degree in IT, Computer Science, or related field.
- IT certifications (Azure, AWS, VMware, ITIL, Cisco/Meraki) are a plus.
- Experience in a mid-to-large enterprise environment.
What We Offer
- Competitive salary aligned with Baroda market standards.
- Opportunity to manage modern hybrid cloud and on-prem infrastructure.
- Leadership role with scope for growth and strategic impact.
