Roles & Responsibilities:
- Works to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, servers, internal applications.
- Provides Switches, Firewall and Routers support and administration.
- Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology.
- Works closely with the team and other Specialists to ensure a timely, robust and comprehensive service transition process.
- Works with the team to set SLA criteria for the availability and performance of the IT infrastructure.
- Responsible for overall system and infrastructure availability and developing a resilient infrastructure to reduce failures.
- Responsible for day-to-day system administration, including management of internal network, VPN, Microsoft Active Directory (AD) and system backups.
- Monitors business critical processes and systems.
- Installs, configures and supports new and existing servers and network infrastructure.
- Plan and implement upgrades needed to maintain service levels.
- Develop and lead the replacement of infrastructure at end of life.
- Conducts testing and analysis of all components of network and server infrastructure components.
- Maintains server uptime consistent with Business goals and metrics.
Required Skill Set:
Functional:
- In depth ITIL Knowledge
- At least 5 years experience of managing a similarly sized team
- 3 years of appropriate experience supporting IT infrastructure and service delivery, preferably with a medium size organization
- Good understanding of Server & desktop hardware/ operating systems, networks, firewalls and load balancers, telecoms, etc.
- A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies
- A very strong customer oriented approach with a delivery bias
- Ability to prioritize and allocate resource/effort appropriately
- Experience of working with 3rd party service providers
Technical:
- In depth knowledge of Linux/Windows Server
- In depth knowledge of Active Directory (Design, Security and Administration)
- In depth knowledge of Networking technologies and concepts
- Good understanding of IT security and Data protection
- Good understanding of Cloud and mobile technology
- Exposure to MS SharePoint
