Title: Infrastructure Engineer
Location: Bangalore (SDC) - Bagmane Tech Park
Work mode: Onsite Position
No of positions: 2
Mandatory Skills -Ctrl M, Dynatrace, Major Incident Management (MIM), Infra monitoring with cloudwatch.
Required / Mandatory Knowledge/Skills:
- Hands-on experience in ServiceNow / Any Other ITSM tool and well versed with reporting / generating data for the operations.
- Hands-on experience monitoring infrastructure and application components using Dynatrace.
- Hands-on experience with Control – M batch job monitoring tool, Filtering the jobs, checking the job status, drill down on a job, take actions when job fails, monitor dependencies and SLAs of Jobs, Scheduling Jobs and rules, defining dependencies, setting up / enhancing alerting on jobs
- Proven verbal and written communication skills, which will be key in driving customer communication during critical events.
- Proven understanding of ITIL framework
- Identifying Process Improvement opportunities, preparing clear solutions, and presenting them to the PwC/ Client leadership team.
- Experience working on monitoring / alerting enhancements and bring value to the operations.
- Prior experience with identifying and enabling automation opportunities for Batch Jobs and other BAU activities.
- Ownership of Internal Training and Process Refreshers for new hires and existing team members.
- Experience working in Managed services environment providing initial triage of incidents related to batch jobs and other cloud / on-prem infrastructure components.
- Must be able to identify Business Impacting issues and initiate / lead Major Incident bridges to mitigate the impact as soon as possible.
- Must be willing to work in shifts, provide hand-over to global teams, and provide on-call support as per business needs.
Preferred Knowledge/Skills:
- Prior experience working in a Global Command Center / Technical Operations Center role.
- Take complete ownership of Incidents and tasks and ensure escalation free delivery.
- Reviewing the SOPs of the team and ensuring client approval has been obtained before publishing them on the ITSM platform.
- Mentoring the junior members of the team.
- Should be able to run and analyze reports to find out trends of issues.
Work Environment and Schedule
- 24x7 operations coverage with shift or on-call rotation; occasional nights/weekends/holidays, especially during cutovers and period-end cycles.
- Hybrid or on-site NOC/operations setting; coordination with global teams.
- Adherence to security, compliance, and change management policies.
Minimum Degree Required: Bachelors
Certifications Required: ITIL Foundation, BMC Certified Associate: Control M 21.x for Operators, Public Cloud (Azure / AWS) Certification.
Certifications Preferred: BMC Certified Associate: Control M 21.x for Schedulers or Administrators, Dynatrace Associate Certification.
Interested candidates can share their updated resume at [Confidential Information] or contact me at +91-9667834493.
If the call is not reachable, please drop a message on WhatsApp on the same number, and I will get back to you.
