Infrastructure Engineer

Project Role: Infrastructure Engineer

Project Role Description: Assist in defining requirements, designing, and building data center technology components, as well as performing testing efforts.

Must-Have Skills: Fortinet FortiGate Firewall

Good-to-Have Skills: Not Applicable

Minimum Experience: 5 years of experience required

Educational Qualification: 15 years of full-time education

Summary:

As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components, and performing testing efforts. You will play a crucial role in ensuring the smooth functioning of our data center infrastructure.

Roles & Responsibilities:

• Prepare moderate to complex network designs/schematics to address specific customer network solution requirements for Fortinet firewalls and network security.
• Prepare work orders containing instructions to be used by technicians to configure network hardware and software of Fortinet and Palo Alto firewalls.
• Work with customer technical teams to provide solutions for customers internetworking communications requirements.
• Configure and troubleshoot FortiManager, Panorama, Fortinet, and Palo Alto equipment in a complex environment.
• Remotely support new installs, upgrades, and logical changes, including policy changes with B2B IPsec tunnel configuration and L7 NGFW features and threat protections.

Professional & Technical Skills:

• Must-Have Skills: Data center firewall setup, Fortinet firewall, Palo Alto firewalls, and F5 load balancer.
• Good-to-Have Skills: FortiManager, FortiFirewall, Palo Alto firewall, Panorama, and SSL VPN (FortiClient or GlobalProtect).
• Excellent knowledge and troubleshooting skills in Fortinet firewalls, Palo Alto firewalls, F5 load balancers, IPSEC, SSL VPN, and firewall hardware.
• Maintain and design Fortinet/Palo Alto firewall setups, including protocols, NGFW features, security, and redundancy.
• Troubleshoot critical incidents and problem tickets.
• Identify potential failures and recommend solutions.
• Update the knowledge base with known errors and resolutions.
• Provide day-to-day operational support for in-scope devices.
• Have advanced-level knowledge of fault management, including identifying, classifying, investigating, diagnosing, and resolving faults.
• Experience with software patch management to ensure timely deployment of patches.
• Experience managing client networks, firewall configuration, and firewall architecture.
• Expertise in advanced security next-generation features and network protocols.
• Coordinate with clients on hardware BOM requirements, hardware baseline standards, and core-level debugging.
• Follow ITIL processes and demonstrate skills in incident and change management methodologies.
• Drive network projects and support data center-level deployment of network firewall hardware.
• Experience with Wireshark or other network analysis tools is desirable.

Additional Information:

• Experience with Cisco Security, Palo Alto, and Fortinet firewalls.
• Experience in supporting network deployments and performing network transitions or transformations.
• Good understanding of procedures, applications, and concepts within the subject area.
• Flexible to work in a 24x7 environment.