Infra Tech Support Practitioner

Key Responsibilities

• Respond to user/client escalations and initiate functional or management escalations as necessary.
• Manage incidents, service requests, and changes using ITSM tools.
• Implement system changes, conduct testing, and perform handover to the customer.
• Provide proactive support for incident/problem/service request handling.
• Join the on-call group for high-priority support and provide reliable shift coverage.
• Identify and recommend opportunities for process and operational improvements.

Technical Experience

• Strong hands-on experience in Linux server administration.
• Experience with VMware virtualization (v5.x or v6.x) including troubleshooting and performance tuning.
• Skilled in installing, patching, managing, and upgrading Linux servers.
• Ability to configure user access, manage data security, and ensure overall system stability.
• Basic to intermediate knowledge of network infrastructure, hardware capabilities, and testing protocols.
• Good understanding of Unix/Linux Desktop Management (Good to have).

Professional Attributes

• Strong communication and interpersonal skills.
• Team handling and leadership capabilities.
• Analytical thinking and good problem-solving skills.
• Self-motivated and able to work independently.
• Strong documentation and presentation skills.