Job Description:
Project Role:
- Infra Tech Support Practitioner
Project Role Description:
- Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/basic and intermediate level troubleshooting.
Job Summary:
- As an Infra Tech Support Practitioner, you will be responsible for ensuring the ongoing support and maintenance of production and development systems, both remotely and onsite. Your role will involve troubleshooting, implementing technology at the operating system level, and working with server and network systems. You will be expected to work within defined operating models and processes, ensuring smooth functioning across all platforms.
Roles & Responsibilities:
- Subject Matter Expert (SME): Expected to become an SME, providing expertise in technical support and troubleshooting.
- Team Collaboration & Management: Collaborate with and manage the team to ensure effective performance and decisions.
- Problem Solving: Provide solutions for issues within your team and across multiple teams.
- System Maintenance: Ensure smooth functioning of production and development systems by performing maintenance tasks.
- Troubleshooting: Perform basic and intermediate level troubleshooting to resolve issues promptly.
- Technology Implementation: Implement technology at the operating system level across server and network areas.
Professional & Technical Skills:
Must-Have Skills:
- Proficiency in Microsoft SQL Server Administration.
- Strong understanding of database management.
- Experience in server and network administration.
- Knowledge of hardware and software support.
- Familiarity with troubleshooting techniques.
Additional Information:
- Experience Requirement: Minimum of 5 years of experience in Microsoft SQL Server Administration.
- Location: This position is based at our Kolkata office.
- Educational Qualification: A 15 years full-time education is required.
