Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills : VMware Datacenter Virtualization Architecture and Design

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

We're looking for a visionary Full Stack Engineers on cognitive systems on-prem HCIs, Private cloud and across public cloud stacks , to work on business-critical client environments ,Cross technology Migrations , modernization solutions and technology crisis management. The focus is to manage client technology landscape and value add through innovation and address complex technical challenges faced by our clients

Key Responsibilities

Design, develop, and maintain end-to-end cognitive HCIs, Private cloud integrating intelligence into traditional web stacks.

• Independently implement cloud network components such as VPCs, subnets, gateways, and routing configurations across public and hybrid cloud environments.
• Automate network provisioning and configuration using Infrastructure as Code (IaC) tools like Terraform, Ansible, or AWS CloudFormation, ensuring consistency and repeatability.
• Execute production changes in accordance with established change management protocols, minimizing risk and ensuring service continuity.
• Diagnose and resolve connectivity issues across hybrid environments, including cloud-to-cloud and cloud-to-on-premises integrations.
• Collaborate with architect teams to interpret High-Level Designs (HLDs) and contribute to Low-Level Design (LLD) documentation and implementation planning.
• Review IaC templates prepared by L1 engineers, ensuring alignment with design standards, security policies, and operational best practices.
• Validate deployments and test aftifcts, ensuring successful implementation and adherence to functional and non-functional requirements.
• Mentor junior engineers (L1) by sharing knowledge, reviewing work, and promoting best practices in cloud networking and automation.
• Adhere to established standards and procedures for network implementation, ensuring consistency and compliance.
• Develop and manage full stack infrastructure platforms including understanding backend services (APIs, microservices) and API gateway for frontend and backend services.
• Understand the impact of GPU based computing and have experience in deploying High Performance Computing environments
• AWS Outpost, Azure Stack, Google cloud VPC Certified and implementation knowledge.
• Tanzu, Red Hat Openshift cluster deployment on Private cloud Deisgn, Deploy and Maintain.
• Develop cloud-native back-end services using Node.js, Python (FastAPI, Flask), or Java to connect AI models with application logic.
• Integrate AI/ML models (TensorFlow, PyTorch, scikit-learn) into production-ready APIs and microservices.
• Write efficient, maintainable code and manage integration between front-end interfaces and back-end infrastructure services.
• Collaborate with product, design, ML, and DevOps teams to build intelligent workflows and user experiences
• Implement Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, AZURE DEV OPS or Pulumi.
• Deploy and manage Platform-as-a-Service (PaaS) offerings.
• Design, implement, and maintain database solutions, including relational databases (e.g., MySQL, PostgreSQL, SQL Server) and NoSQL databases (e.g., MongoDB, DynamoDB)
• Collaborate with DevOps, security, and development teams to ensure seamless integration and delivery.
• Ensure platform observability via metrics, logging, and monitoring frameworks (e.g., Prometheus, ELK, CloudWatch).
• Manage containerization and orchestration using Docker and Kubernetes.
• Ensure compliance with security best practices and organizational policies.
• Continuously evaluate and implement new cloud technologies and tools to improve efficiency.
• Provide technical guidance and support to team members and stakeholders.
• Integrate and support AI-driven tools and frameworks, including Generative AI and Agentic AI technologies, within cloud infrastructure and applications.
  
  

Required Skills

Systems Operatioms and Engineering RHEL and SUSE and OLE and/or Wimdows/Hperv and/or AIX/HPUX/Soalris

Hyper Converged Infrastructure and Private Cloud Vmware/ Hyper V/ KVM//Pacemaker / AHV /OpenStack / Scale Computing / Nvidia Omniverse

Infrastructure as a Code & Scripting Terraform or Ansible - Shell Scripting and Python, Pwer Shell, Power CLi

Public Cloud IaaS and Associated PaaS AWS / Azure/ GCP - S3, Blobs, VPCs, vNet, LBs Cloud Watch, Stack Driver, Azure Mon

Cloud Native and Containers PODMAN, Docker Openshift and AKS and GKE and EKE

Database Systems (RDBMS, No SQl and Cloud DB) Orcle and MS SQL or MySQL and Mongo or Couch - Cloud DB (Redis or Aurora, Sql online

Midleware (WebServers, Message Qs, Managed Apps, MFT, Job Schedulers IIS, Apache, JBOSS, WebSphere/ Web Logic MFTs, MQ Series, Control M or Autosys or TWS and MTFs

Observability & Environment Health observability tools (Nagios /SolarWinds/Netcool, Prometheus, ELK) and Environment Health and Capacity Management and Tech Debt and FinOps

Enterprise AI Agentic AI Framework (CrewAI, LangGraph, AutoGen) and Responsible AI Concepts and AI Guardrails

Certifications (Required / Preferred)

• Systems Operatioms and Engineering Professional
• VMware Certified Cloud Expert -the VMware Certified Professional VMware Cloud (VCP VMC) 2022
• RHCE ( Red Hat Certified Engineer)
• Nvdia Certified Engineer / Nvidia Certified Associate
• Microsoft Certified: Azure Solutions Architect Expert
• Google Professional Cloud Architect
• Certified Kubernetes Administrator (CKA)
• HashiCorp Certified: Terraform Associate
• Certified DevOps Engineer certifications (AWS, Azure, or Google)