Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills : Kubernetes

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

We are seeking Kubernetes Support Engineer with deep technical expertise in Kubernetes, GKE, and automation.

You will be a key technical point of contact for advanced troubleshooting, platform reliability, and change management, ensuring the stability and performance of our large-scale Kubernetes infrastructure.

As part of the Kubernetes & Platform Engineering team, you will contribute to the support, governance, and continuous improvement of internal cloud-native platform.

Roles & Responsibilities:

Advanced Troubleshooting & Support (L3):

• Diagnose and resolve complex Kubernetes incidents (networking, scheduling, API server, CNI, storage, etc.) across GKE clusters and potentially more distributions.
• Perform root cause analysis.
  
  

Incident & Problem Management:

• Take ownership of critical incidents, perform in-depth investigations, and ensure permanent resolutions through RCA reports and automation.
• Collaborate with DevOps, SRE, and Security teams to improve reliability and resilience.
  
  

Platform Automation & GitOps:

• Drive automation initiatives through GitOps practices using ArgoCD and internal platform engineering tools.
• Maintain consistency, compliance, and reproducibility of Kubernetes environments at scale.
  
  

Platform Change Management:

• Participate in and oversee change management processes for the Kubernetes platform:
• Assess and validate proposed changes (cluster upgrades, configuration updates, policy enforcement).
• Coordinate with internal teams to ensure minimal disruption and proper rollback strategies.
• Ensure all changes are properly tracked, reviewed, tested, and documented.
• Contribute to defining governance and standard operating procedures (SOPs) for platform lifecycle management.
• Your goal: guarantee safe, auditable, and transparent platform evolution across all environments.
  
  

Performance & Reliability Optimization:

• Continuously monitor and optimize Kubernetes cluster performance, scalability, and cost efficiency.
• Contribute to reliability metrics and proactive incident prevention.
  
  

Cross-team Collaboration:

• Work closely with application teams, platform engineers, and architects to ensure operational excellence and continuous improvement.
• Documentation & Knowledge Sharing:
• Write and maintain high-quality technical documentation, troubleshooting guides, and platform knowledge bases.
• Contribute to internal training and technical enablement sessions.
  
  

Technology Watch:

• Stay up to date with Kubernetes releases, CNCF ecosystem tools, and GKE innovations.
• Recommend improvements and help drive the platform roadmap evolution.
  
  

Professional & Technical Skills:

• Certification: Certified Kubernetes Administrator (CKA) required (CKAD or CKS certifications are a plus)
  
  

Kubernetes Expertise:

• 3+ years of hands-on experience managing and supporting Kubernetes clusters in production (preferably GKE).
• Solid understanding of Kubernetes internals: controlling plane components, scheduling, networking, and security.
  
  

Cloud & Infrastructure:

• Strong knowledge of Google Cloud Platform (GCP) — IAM, Cloud Logging, Monitoring, and Networking.
  
  

Automation & GitOps:

• Experience with ArgoCD and GitOps-based workflows.
• Familiarity with CI/CD tools like GitLab CI/CD, plus experience with or automation (Golang if possible but not mandatory)
  
  

Observability & Reliability:

• Experience with observability tools like Dynatrace
  
  

Change Management & Governance:

• Understanding of ITIL or internal change management best practices.
• Experience coordinating platform upgrades, patch management, and rollout strategies.
• Security & Compliance:
• Knowledge of RBAC, Kyverno, network policies, and secret management.
  
  

Additional Information:

• Master s degree in computer science or equivalent experience
• 3+ years as a Kubernetes Engineer, SRE, or Platform Support Engineer
• Analytical mindset and passion for solving complex platform issues
• Excellent communication, teamwork, and documentation skills
• Proactive, rigorous, and focused on reliability, automation, and user satisfaction