Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Infrastructure Automation

Good to have skills : Ansible on Microsoft Azure, Apache Airflow, Python (Programming Language)

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

Primary objective is to accelerate patching and OS upgrades across F5 load balancer estate (physical devices and about 1500 tenants, guests).

Focus is on device-level automation (not application, data plane configuration such as iRules).

Improve and automate the full lifecycle of patching:

Faster testing and certification of patches before deployment

Automated deployment to devices

Validation and verification of successful changes

Parallelized execution to increase throughput within operational windows

Build and enhance automation workflows using tools such as Ansible, Python, and Apache Airflow.

Integrate into an existing SDLC-style configuration management process (repo-driven, reviewed, and approved changes).

Engagement likely to be structured as a deliverables-based model with close collaboration with the client team.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of technical issues and maintain service continuity.
• Mentor junior team members to enhance their technical capabilities and support skills.
• Monitor infrastructure performance and proactively identify potential risks or bottlenecks to prevent service disruptions.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Infrastructure Automation.
• Good To Have Skills: Ansible on Microsoft Azure, Apache Airflow, Python (Programming Language).
• Experience in automating infrastructure deployment and management tasks to improve operational efficiency.
• Familiarity with scripting and configuration management tools to support infrastructure lifecycle.
• Ability to troubleshoot and resolve issues related to infrastructure components and automation workflows.
• Understanding of cloud environments and integration of automation tools within hybrid infrastructure setups.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Infrastructure Automation.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.