Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : SD-WAN Operations

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

We are seeking a Senior Network Engineer with strong expertise in Enterprise Networking, Cloud, Security, SD-WAN, and Network Automation to support and modernize enterprise network infrastructure. The ideal candidate will leverage AI-assisted operations (AIOps), intelligent observability, automation, and AI-ready infrastructure to improve network performance, security, and operational efficiency while supporting enterprise AI platforms.

Key Responsibilities

Design, implement, and support enterprise LAN/WAN, Data Center, Cisco Nexus, Wireless, SD-WAN, and Hybrid Cloud environments.

Configure, troubleshoot, and optimize Cisco Routing & Switching, F5 Load Balancers

Support cloud networking across Azure and AWS and enable secure hybrid connectivity.

Utilize AI-powered monitoring, observability, and AIOps platforms for proactive incident detection, predictive analytics, and faster issue resolution.

Support connectivity for Microsoft Copilot, Azure OpenAI, AI Agents, and enterprise AI platforms by ensuring secure and scalable network infrastructure.

Collaborate with Cloud, Security, DevOps, and Infrastructure teams to deliver scalable, resilient, and AI-enabled network services.

Prepare technical documentation, support network modernization initiatives, and mentor junior engineers.

Required Skills

Enterprise Network Architecture & Operations

Cisco Routing & Switching

Cisco Nexus

Cisco, Fortinet SD-WAN

Cisco DNAC

F5 BIG-IP Load Balancers

Azure & AWS Cloud Networking

Network Automation (Python, Ansible, Terraform, REST APIs)

TCP/IP, BGP, OSPF, VLANs, QoS, VPNs

Network Monitoring & Observability

Preferred Skills

AI-Assisted Network Operations (AIOps)

Microsoft Copilot for IT Operations

Azure OpenAI & AI Platform Connectivity

ServiceNow and ITSM Integration

Professional Attributes

Strong troubleshooting, analytical, and problem-solving skills.

Customer-focused with excellent communication and stakeholder management.

Experience working with global teams in enterprise environments.

Automation-first mindset with interest in AI-driven operations.

Ability to lead technical initiatives and contribute to infrastructure modernization.

Education & Experience

Bachelor's Degree in Engineering, Computer Science, Information Technology, Electronics, Telecommunications, or equivalent.

8+ years of experience in Enterprise Networking, Data Center, SD-WAN, Cloud Networking, Security, and Network Operations.

Relevant certifications such as CCNP Enterprise, CCNP Data Center (ACI), Azure Network Engineer (AZ-700), AWS Advanced Networking, Palo Alto PCNSE, or Automation (Python/Ansible/Terraform) are preferred.

AI Skill Highlights

AI-Assisted Network Operations (AIOps)

Microsoft Copilot & AI Productivity Tools

Azure OpenAI & Enterprise AI Platform Connectivity

Intelligent Monitoring & Observability

Network Automation (Python, Ansible, Terraform, REST APIs)

AI-Ready Infrastructure & Hybrid Cloud Networking

Infrastructure Modernization & Predictive Operations

Additional Information:

• The candidate should have minimum 5 years of experience in SD-WAN Operations.
• This position is based at our BDC7A - SEZ location.
• A 15 years full time education is required.