Infra -L3

8-10 Years

This job is no longer accepting applications

Job Description

Location : Anywhere

Experience : 8 +years

Budget : 20 LPA

SPOC between SD/L1 and L2 and Onshore Team
Handling Escalation Tickets/Guiding the team
Handling Support tickets EUC - Coordinating with UK customer on call/Chat and resolving the cases
Working on high/medium priority ticket to troubleshoot and fix or reach out UK team for resolution.
Creating SOP for team guidance
Azure, Office 365, exchange
Deep understanding of windows client and Server OS for analysis OS/Application/Network/registry related issues
Hands on experience with Event logs, perfmon, Dumps (Memory, Process), DAG, Clusters, sysinternal tools etc
Windows AD, DNS, DHCP, WDS, MDT, etc.
Administration of Mcafee, Forcepoint, SCCM for end point solutions