Experience with scripting automation using Vbscript, powershell, or other scripting languages, with three years experience using PowerShell to automate task would be an added advantage. Responsibilities:
Support Desktop & Laptop OS
Windows, Mac installation, configuration & troubleshooting
Microsoft patches, AV and desktop application support
Troubleshoot Desktop & Laptop OS Configuring of Driver & Devices
Install & troubleshoot standard software
Email & Application Support
Basic LAN
IP address allocation, conflicts, able to differentiate the required network from others
Wireless LAN troubleshooting
Perform Install, Move, Add or Change (IMAC) at the workstation level
AD domain
Resolve Printer installation and sharing related issues (Network / Local Printer)
Scanner relates issues/troubleshooting
In case of hardware problems, escalate to hardware vendors
