Job Summary
As an Infra. Architect you will be responsible for designing and implementing robust infrastructure solutions using ServiceNow platforms. You will collaborate with cross-functional teams to ensure seamless integration and optimal performance. Your expertise will drive innovation and efficiency contributing to the companys strategic objectives and enhancing service delivery.
Responsibilities
- Design and implement infrastructure solutions using ServiceNow platforms to meet business requirements and enhance operational efficiency.
- Collaborate with cross-functional teams to ensure seamless integration of ServiceNow modules such as ITSM HRSD FSM and CSM.
- Oversee the configuration and customization of ServiceNow CMDB/CSDM to maintain accurate and reliable data for decision-making.
- Provide technical guidance and support for ServiceNow APM and GRC implementations ensuring compliance and risk management.
- Lead the strategic planning and execution of ServiceNow Strategic Portfolio Management initiatives to align with organizational goals.
- Analyze and optimize existing infrastructure processes to improve service delivery and reduce operational costs.
- Develop and maintain documentation for infrastructure architecture ensuring clarity and accessibility for stakeholders.
- Conduct regular assessments of infrastructure performance and recommend improvements to enhance system reliability.
- Collaborate with stakeholders to identify and address infrastructure-related challenges and opportunities.
- Ensure adherence to industry best practices and standards in infrastructure design and implementation.
- Monitor emerging trends and technologies in ServiceNow and infrastructure management to drive innovation.
- Facilitate training and knowledge transfer sessions to empower team members and stakeholders with ServiceNow capabilities.
- Support the hybrid work model by ensuring infrastructure solutions are adaptable and secure for remote and on-site operations.
Qualifications
- Possess extensive experience in ServiceNow Strategic Portfolio Management and ITSM demonstrating a deep understanding of these platforms.
- Have a strong background in ServiceNow HRSD FSM and CSM with proven ability to integrate and optimize these modules.
- Demonstrate expertise in ServiceNow CMDB/CSDM ensuring data accuracy and reliability for informed decision-making.
- Experience with ServiceNow APM and GRC showcasing skills in compliance and risk management.
- Exhibit excellent problem-solving skills and the ability to collaborate effectively with cross-functional teams.
- Strong communication skills to articulate complex technical concepts to non-technical stakeholders.
Certifications Required
Certified Implementation Specialist - ServiceNow Certified System Administrator - ServiceNow
