- 5+ years of experience in Desktop support
- Strong Experience in windows 10 and 11 support.
- Able to manage a team of 10-20 members
- Mandatory to work 24X7 shifts
- Experience with scripting automation using Vbscript, powershell, or other scripting languages, with three years experience using PowerShell to automate task would be an added advantage.
Support Desktop & Laptop OS
- Windows, Mac installation, configuration & troubleshooting
- Microsoft patches, AV and desktop application support
- Troubleshoot Desktop & Laptop OS Configuring of Driver & Devices
- Install & troubleshoot standard software
- Email & Application Support
- Basic LAN
- IP address allocation, conflicts, able to differentiate the required network from others
- Wireless LAN troubleshooting
- Perform Install, Move, Add or Change (IMAC) at the workstation level
- AD domain
- Resolve Printer installation and sharing related issues (Network / Local Printer)
- Scanner relates issues/troubleshooting
- In case of hardware problems, escalate to hardware vendors
- Remote Support-Desktop and Remote Assistance
