Company Overview
SolidCAM, a certified Gold Product by SolidWorks, offers advanced CAM software solutions designed for seamless integration with SolidWorks, ensuring full toolpath associativity with SolidWorks models. Our software supports a wide range of CNC applications, including 2.5D and 3D milling, multi-axis machining, turning, and advanced milling capabilities. SolidCAM's innovative iMachining technology significantly reduces CNC machining time by up to 70% and extends tool lifespan, maximizing efficiency and profitability. Trusted worldwide, SolidCAM empowers businesses to achieve operational excellence in CNC operations.
About the Role
We are looking for a proactive IT Support & Systems Specialist with hands-on experience in supporting and implementing SaaS-based platforms. The role involves day-to-day IT support, system configuration, user access management, and ensuring smooth operations of digital tools used across the organization.
Key Responsibilities
- Provide end-to-end IT support for hardware, software, and SaaS applications.
- Assist in the implementation, configuration, and support of internal SaaS platforms used across teams.
- Manage licenses for employees and customers across PAN India.
- Administer and support Microsoft SharePoint, including access control, document libraries, and user troubleshooting.
- Perform Windows OS installations, configurations, and driver management.
- Provide remote IT support through tools like AnyDesk or similar applications.
- Manage user access, permissions, and licenses across systems.
- Conduct monthly audits of IT systems, assets, and hardware inventory.
- Maintain accurate IT documentation and asset records.
- Troubleshoot hardware, OS, peripheral, and basic network issues.
- Coordinate with external vendors for repairs and maintenance.
- Serve as the first point of contact for internal IT support requests.
Key Requirements
- Bachelor's degree or diploma in IT, Computer Science, or a related field.
- 25 years of IT Support experience with exposure to SaaS platform implementation or support.
- Experience administering and supporting Microsoft SharePoint (preferred).
- Strong knowledge of Windows OS and system administration.
- Hands-on experience with remote support tools.
- Basic understanding of networking and cloud-based platforms.
- Strong problem-solving, documentation, and coordination abilities.
- Good communication skills with the ability to support diverse teams.
