Information Technology Support Specialist

NSC Global is a trusted IT services and solutions provider supporting some of the world's largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments.

To strengthen our onsite support teams, we are looking for IT End User Support Technicians who enjoy hands-on technical work and direct interaction with end users.

Role Overview

This is an onsite IT support role ideal for candidates with experience in end user computing. You will be the first point of contact for technical issues at the customer location, helping users resolve hardware and software problems and ensuring a smooth day-to-day operation.

Responsibilities

Job description:

Primarily support end user devices such as the following:

Support SW Microsoft products (e.g. Windows 11/Ms Outlook)

iPhone configuration

Intune Knowledge

TeamViewer Knowledge

Excellent communication skills

Network knowledge

WIN11 Imaging compulsory

Local and network printer knowledge

Active Directory

Ms Teams

IT Asset Inventory

Thermal printer support

Handheld Scanner support

Video Conferencing equipment

Experience in ServiceNow ticketing system compulsory

Previous experience supporting IT in a plant environment

NOTE: Wearing of steel-toed shoes required

Qualifications

Technical Skills

Good understanding of PC and printer hardware

Experience with Microsoft Windows operating systems

Familiarity with standard office applications (Microsoft Office, etc.)

Networking knowledge (TCP/IP, Wi-Fi, VPN)

Exposure to ticketing tools (ServiceNow)

Non-Technical Skills

Strong customer service mindset

Ability to multitask and prioritize in a busy environment

Clear verbal and written communication

Willingness to learn and develop new technical skills

Reliability, professionalism and a hands-on working style

Qualifications

Technical college diploma or equivalent in computer science or related field

A+ Certification (or willingness to obtain)

OEM certifications (Dell, HP, Lenovo, Lexmark, IBM) are an advantage and may be required depending on assignment

Why Join NSC Global

Work with leading global enterprises

Opportunities for training, certification and career growth

A supportive, international team environment

Real hands-on experience in diverse customer environments

If you want a role that combines learning, hands-on work and real impact, we'd love to hear from you.