Information Technology Support Specialist

This role is responsible for delivering reliable technical support and maintaining seamless day-to-day IT operations across Mango Mass Media. It is a hands-on position that demands strong problem-solving skills, quick response times, and the ability to effectively support teams in a dynamic, fast-paced media environment.

Key Responsibilities

Provide day-to-day IT support for desktops, laptops, printers, and peripherals

Troubleshoot hardware, software, network, and system issues

Set up, configure, and maintain systems, operating systems, and applications

Manage user access, emails, passwords, and basic cybersecurity practices

Monitor and maintain network connectivity, Wi-Fi, and internet performance

Handle IT asset management, documentation, and vendor coordination

Ensure data backups and security protocols are followed

Support onboarding and offboarding processes

Required Skills & Expertise

Strong knowledge of Windows, Mac, Linux, networking, security, and hardware troubleshooting

Experience with Access Points, Firewalls, and Network Management

Hands-on knowledge of NAS Storage & Backup Solutions

Familiarity with SIEM / Security Monitoring Tools

Experience in Windows Server & Active Directory

Working knowledge of Microsoft 365 / Office 365

Understanding of Endpoint Security solutions (AV, EDR, etc.)

Requirements

24 years of experience in IT support / system administration

Strong problem-solving skills and ability to diagnose issues quickly

Ability to work independently and manage multiple requests

Good communication and service-oriented mindset