Job Title: IT Support Executive
Location: Noida
Department: IT & Infrastructure
Reports To: Head of Operations
Apply here : https://forms.gle/xnyvhSqZkm5jax4LA
Job Summary:
We are seeking a highly skilled IT Support Executive to enabe IT support operations, asset management, and information security while driving the development and maintenance of our SharePoint-based intranet. The ideal candidate will ensure smooth IT operations, secure data management, and effective internal communication through SharePoint, aligning with organizational goals.
Key Responsibilities:
IT Support & Operations:
- Manage the IT support to provide timely and effective technical assistance to employees.
- Develop and enforce IT policies, procedures, and best practices to improve system uptime and efficiency.
- Oversee incident management, troubleshooting, and resolution of hardware, software, and network issues.
- Maintain IT service management (ITSM) tools/Dashbords and ensure SLA compliance for internal users.
- Collaborate with stakeholders to understand IT requirements and implement solutions.
IT Asset Management:
- Establish and maintain an IT asset inventory system, tracking the lifecycle of hardware and software.
- Ensure compliance with software licensing and procurement policies.
- Optimize asset utilization and manage vendor relationships for IT purchases and services.
- Plan for IT infrastructure upgrades and replacements to minimize disruptions.
Information Security & Compliance:
- Implement and oversee cybersecurity measures, ensuring protection against threats and vulnerabilities.
- Develop and enforce data protection and access control policies in line with regulatory compliance.
- Conduct periodic security audits, risk assessments, and penetration testing.
- Educate employees on IT security awareness and best practices.
SharePoint Intranet Development & Management:
- Lead the development and enhancement of the company's SharePoint intranet to streamline internal communication and collaboration.
- Work with HR, Operations, and other departments to customize SharePoint workflows, document management systems, and portals.
- Ensure the intranet is user-friendly, updated regularly, and serves as a central knowledge repository.
- Integrate SharePoint with other enterprise applications for seamless digital workplace experience.
Qualifications & Skills:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2+ years of experience in IT support, asset management, and information security.
- Strong knowledge of IT infrastructure, networks, and cloud-based systems.
- Hands-on experience with SharePoint development and administration.
- Familiarity with ITIL frameworks, cybersecurity principles, and compliance standards (ISO 27001, GDPR, etc.).
- Strong problem-solving, communication, and leadership skills.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Certifications:
- ITIL Foundation Certification (Preferred)
- Microsoft Certified: SharePoint Administrator (Preferred)
- CompTIA Security+ / CISSP (Preferred)
Why Join Us
- Opportunity to lead IT operations in a dynamic and growing organization.
- Work on innovative IT solutions and digital workplace initiatives.
- Competitive salary and professional growth opportunities.
If you are passionate about IT operations, security, and SharePoint development, we encourage you to apply and be a part of our innovative team!
