Company Overview: We are a modern global creative and media agency, operating as a social-first, integrated marketing partner. We help brands stay relevant by translating audience insight into strategies that drive measurable business outcomes. Our work is grounded in a deep understanding of how people engage with content, platforms, and brands in a rapidly evolving media landscape.
About the Role: This position serves as the primary technical point for our New Delhi operations and the wider APAC territory. You will provide comprehensive on-site support for approximately 90 employees, including executive leadership, within a predominantly Mac-based infrastructure. This role requires a service-oriented professional to manage regional IT life cycles and participate in collaborative initiatives with our international technology teams across the Americas and EMEA.
Key Responsibilities:
- Deliver end-to-end technical assistance for the New Delhi office, ensuring high-priority support for senior leadership.
- Act as the primary technical coordinator for the APAC region, overseeing employee onboarding and offboarding processes.
- Resolve hardware and software issues across Windows and Mac environments with high efficiency.
- Administer and troubleshoot enterprise tools including Slack, Microsoft 365, Zoom, and Google Workspace.
- Utilize FreshService to manage system documentation, ticket workflows, and service requests.
- Oversee device inventory and deployment using MDM platforms such as Intune and Kandji.
- Maintain identity access through Okta and assist with the oversight of endpoint security tools.
- Diagnose and repair office connectivity issues involving network hardware and general network infrastructure.
- Partner with global IT departments to execute cross-regional projects and ensure consistent service coverage.
Qualifications:
- 3 to 5 years of professional experience in an IT support or systems analyst role.
- Advanced technical command of macOS, with additional proficiency in Windows operating systems.
- Strong background in managing MDM solutions, SSO configurations, and various SaaS applications.
- Thorough understanding of core networking concepts and troubleshooting.
- Exceptional communication skills and the ability to manage competing priorities effectively.
- Ability to provide consistent on-site support at the New Delhi office.
- Prior experience in an agency environment or similarly fast-paced industry is highly preferred.
- Familiarity with supporting audiovisual (AV) systems and integrated conference room technologies is advantageous.
- Previous exposure to supporting distributed teams across multiple time zones or regional models.
Work Authorization: Please note that we are unable to provide visa sponsorship for this position. All applicants must currently possess the legal right to work in India.
