Information Technology Operations Analyst

Job Title: Information Technology Operations Analyst

Job Type: Full-Time

Work Mode: Hybrid

Location: Bangalore

Working Days: 5 Days per Week

Experience Required: 24 Years

Salary: 9,00,000 per annum

About the Opportunity

Recruit Forge is hiring an Information Technology Operations Analyst for one of its client organizations, Beghou. This opportunity is ideal for experienced IT professionals who are passionate about infrastructure support, system reliability, and delivering high-quality technical assistance across enterprise environments.

This role focuses on IT service management, infrastructure monitoring, system troubleshooting, and supporting both headquarters and satellite office operations.

Role Overview

As an Information Technology Operations Analyst, you will be responsible for providing technical support, managing infrastructure health, and ensuring the timely resolution of IT service requests. You will monitor systems, manage backups, troubleshoot hardware and software issues, and contribute to infrastructure improvements.

This role requires strong technical fundamentals, problem-solving ability, and the capability to manage multiple support tasks efficiently.

Key Responsibilities

• Monitor and track IT incidents to ensure timely resolution
• Provide routine end-user support for IT-related issues
• Manage and prioritize incoming IT service tickets
• Troubleshoot and repair computer systems and peripheral devices
• Perform hardware and software installations
• Train users on connectivity and system usage
• Monitor and maintain backup, replication jobs, and file recovery processes
• Troubleshoot system health issues and manage VM and storage adjustments
• Escalate unresolved technical issues to the appropriate internal teams
• Support infrastructure enhancements, including software and hardware upgrades
• Assist with performance tuning and system optimization

Required Skills & Qualifications

• Associate's or Bachelor's degree in a technical field (or equivalent experience)
• Familiarity with Active Directory and Windows security/administration
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills
• Strong organizational and time management capabilities
• Ability to lift, move, and carry up to 50 pounds
• Self-motivated with strong attention to detail

Preferred Certifications:

• CompTIA A+
• Network+
• Security+

Work Details

• Location: Bangalore
• Hybrid Working Model
• 5 Working Days per Week
• Full-Time Engagement

Perks & Benefits

• Medical Insurance
• Flexible Working Hours
• Hybrid Working Model
• Exposure to enterprise-grade IT infrastructure

About Recruit Forge

Recruit Forge is a staffing and recruitment firm that partners with organizations to manage hiring requirements in a structured and transparent manner. We collaborate closely with client companies to identify qualified professionals and ensure an efficient, outcome-driven recruitment process.