Job Title: IT Lead (Infrastructure Support & Operations)
Experience Required: 10+ years
Location: Bengaluru, KR
Key Areas of Accountability
1. Strategic Technology Leadership
- IT Strategy & Alignment: Collaborate with senior leadership to develop and execute a forward-looking IT strategy that anticipates business needs and aligns directly with organizational goals.
- Innovation & Future Vision: Stay on the cutting edge of emerging technologies and industry trends to drive innovation and identify new opportunities for growth and efficiency.
- Vendor Partnership: Transform vendor relationships into strategic partnerships, ensuring services not only meet but exceed our organizational needs and defined contractual obligations.
- Leadership Representation: Publish IT metrics and represent the IT function in leadership and related IT committees
2. Visionary People Leadership
- Team Building & Mentorship: Lead and mentor the IT team, fostering a culture of ownership, curiosity, and relentless improvement.
- Coaching & Development: Go beyond performance evaluations to actively coach team members, identify their professional development needs, and provide guidance to help them reach their full potential.
- Empowerment: Delegate responsibility and empower your team to take ownership of their work, encouraging them to think strategically and contribute to the bigger picture.
3. Secure & Resilient Infrastructure
- Network Management: Oversee the design, implementation, and maintenance of network infrastructure. Ensure optimal performance, reliability, and security of network services.
- Enterprise Security & IAM: Champion our security posture by developing and managing robust Identity and Access Management (IAM) policies, implementing/managing security controls, and driving 100% compliance to security/regulatory requirements. Lead regular user access reviews to ensure permissions are appropriate and based on the principle of least privilege.
- Proactive Compliance: Ensure continuous compliance with relevant regulations and standards (e.g., ISO 27001:2022, ITIL) through proactive audits and the development of clear IT policies and procedures.
- Risk & Vulnerability Management: Drive the enforcement of IT security policies and ensure regular patch management and updates to protect against vulnerabilities.
4. Operational Excellence & Business Enablement
- Service Delivery: Oversee the day-to-day operations and service delivery, ensuring they are not just efficient but also consistently enhance user satisfaction. Monitor service level agreements (SLAs) proactively to address performance issues.
- Project & Change Management: Provide strategic oversight for all IT projects, ensuring they are delivered on time and within budget, with a clear focus on business outcomes.
- Incident & Recovery: Lead and champion incident response efforts for security breaches or system failures, and develop a robust disaster recovery plan to minimize downtime.
Desired Skills & Experience
- Technical Expertise: 10+ years of experience in IT management, with a strong focus on access management, compliance, and network management.
- Strategic Acumen: Proven experience collaborating with senior leadership to align IT with organizational goals.
- Broking Infrastructure: Experience with setting up managing server-side and user-side Broking infrastructure (covering Trading systems, BCP / DR setup, Branch network, Dealer terminals, Exchange connectivity)
- IT Security: Understanding of the IT Security requirements emanating from SEBI and RBI, especially related to Broking and Internet Based Trading
- Framework Focus: A strong understanding of cybersecurity principles, risk management processes, and IT/security governance frameworks (e.g., COBIT, ITIL, ISO 27001).
- Leadership: A proven track record of building and managing successful teams and fostering a collaborative culture.
- Communication: Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
- Education: A Bachelor's degree in Computer Science, Information Technology, or a related field is required.
