Job role - IT Manager
Location - HSR, Bangalore
Work mode & Days - Work from office & 6days
Interview Mode - Face to Face only (No Virtual Interviews we conduct)
Key Responsibilities
1. IT Infrastructure & Operations
- Manage and maintain IT infrastructure across multiple coworking sites, including:
- Network (LAN/WAN/Wi-Fi)
- Servers, firewalls, switches, routers
- CCTV, access control, biometric systems
- End-user computing (laptops, desktops, printers)
- Ensure high availability, uptime, and performance of IT systems.
- Monitor and troubleshoot incidents, ensuring quick resolution as per SLA.
- Manage backups, disaster recovery, and business continuity plans.
- Ensure IT security compliance, data protection, and access controls.
2. IT Projects & Implementations
- Lead IT projects such as:
- New site IT setup & handover
- Office expansions and migrations
- Network upgrades and system enhancements
- Coordinate with internal stakeholders, vendors, and project teams.
- Create project plans, timelines, budgets, and risk mitigation strategies.
- Ensure on-time and cost-effective project delivery.
3. IT Sales & Client Support
- Support the sales and business development team with:
- IT solution design for clients
- Technical proposals and BOQs
- Costing and feasibility analysis
- Act as a technical SPOC for enterprise client requirements.
- Coordinate IT onboarding and offboarding of clients.
- Ensure SLA-driven IT service delivery to clients.
4. IT Procurement & Vendor Management
- Lead IT procurement activities including:
- Hardware, software, licenses, and networking equipment
- Manage vendor negotiations, pricing, and contracts.
- Maintain IT asset inventory and lifecycle management.
- Ensure cost optimization without compromising quality and performance.
5. Team Management
- Lead and mentor the IT support and operations team.
- Allocate tasks, monitor performance, and ensure skill development.
- Manage shift planning and on-site support across locations.
6. Compliance, Documentation & Reporting
- Maintain IT documentation, SOPs, network diagrams, and asset registers.
- Ensure compliance with internal IT policies and industry best practices.
- Prepare MIS reports on IT performance, incidents, and costs.
- Support internal and external audits when required.
